Frequently Asked Questions (FAQ)

Have Private Car General Questions ?

  • How far in advance should I book my transportation?

    Answer:  You can book anytime before the pick-up time. However, most of the time the transportations are fully booked within 3 days so we encourage you to schedule your booking at least 2 days in advance.

  • How do I pay for my hired transportation?
    Answer:  You can pay in cash to the driver in Singapore Dollar. No credit card is accepted.

  • Are there any hidden or extra charges?
    Answer:  All charges are tabulated. No other extra charges apply, except for the toll fees (per trip) & peak season. Peak season surcharges will be informed via WhatsApp during enquiry or after you submit the online booking form.

  • Does your company provide receipts for the trips?
    Answer:  Yes. Softcopy of receipts can be sent by email after each trip is completed. Please indicate during booking.

  • Are there any charges for additional pick up or drop off points?
    Answer:  Yes, kindly note each additional pick up or drop off will be additional SGD10.

  • Can we pay the trip via other currencies besides SGD?
    Answer:  We accept only Singapore dollar for payment at the moment.

  • Do you require prepayment / full payment to confirm our booking before the trip?
    Answer:  No. Prepayment is not required. Just pay by cash on travelling date.

  • Why is there peak season charge?
    Answer:  Afraid due to long weekends/holidays – it is very hard to secure vehicles during these periods, therefore peak season charge applies.

  • Do you charge extra if my flight is delayed?
    Answer:  We do charge for waiting time, but you should send us your flight number so that the driver can track your arrival anytime. It is only after that the waiting charges can be negotiated about.

  • How can the driver find me at the airport?
    Answer:  The driver will be waiting at the arrival hall and carrying a board that has the passenger’s name on it. Also, the driver will have your contact details.

  • Do you provide daily trip or wedding car services? How much do you charge for either?
    Answer:  Yes, we do. On the Book Now tab, kindly click on Special Request when asked for the Trip Type.  We will give you a quotation accordingly.

  • Do you only provide transfers from Singapore to Johor Bahru?
    Answer:  We provide transfer services from Singapore to anywhere in Malaysia, not only in Johor Bahru.

  • What is your cancellation policy?
    Answer:  We do not impose any cancellation fee but would appreciate if you could inform at least 1 – 2 days before your travelling date for any cancellations.

  • Are the rates for per vehicle or per person?
    All transport charges are per vehicle.

  • When will I receive the driver’s details?
    You will receive your driver’s details on WhatsApp or SMS by 9:00pm on the night before your travelling date.

  • What types of transport models do you have?
    Our transportation includes Toyota Innova, Toyota Alphard and Hyundai Starex. Each transport model will have different rates, kindly refer to our website price list table or contact us for more details.

  • Can we drink or eat in the car during the journey?
    Yes, as long as you keep the car clean at all times.

  • Are passengers covered with insurance?
    Yes, all passengers are covered under vehicle insurance for your safety.

  • I am very sensitive to smoke odour/ smell. Can I get a non-smoking vehicle?
    Yes, please indicate during booking request.

  • Is tipping required for the driver?
    Tipping is optional and depends on whether you liked our driver service. As a reference, our popular drivers do get around SGD10-SDG30 as a tip from customers.

  • I am Singaporean PR / permit / pass holder. Do I need to fill in SG Arrival Card?
    From 15th April 2022, fully vaccinated Singapore residents and long-term pass holders arriving via the land checkpoints will no longer need to submit the health declaration via the SG Arrival Card.

    Refer to the following for more details:

  • Can your driver suggest or recommend places to visit in Johor / Malaysia?
    Do have a look at our blogs here for more ideas

  • Singapore To Malaysia Transport

    Online Booking Private Car Service

    From Singapore to Malaysia

    For fast response, you can:
    Call us at  +6013- 917 7878
    (Spoken languages: English, Mandarin and Malay)
    Whatsapp :
    Wechat ID : sgmyviptransport

    Singapore To Malaysia Transport

    Online Booking Private Car Service From Singapore to Malaysia

    For fast response, you can:
    Call us at  +6013- 917 7878
    (Spoken languages: English, Mandarin and Malay)
    Whatsapp :
    Wechat ID : sgmyviptransport